Problem Solving Specialist
$58,989–$62,754 year
On-siteSan Francisco, California, United States
Job Summary
Screen and assess single adults experiencing homelessness using standardized tools and prioritization protocols to identify creative solutions for exiting homelessness. Engage participants in problem-solving dialogues to support individuals in avoiding shelter entry and leverage existing networks for resources. Provide crisis intervention assistance, make authorized referrals into housing programs via the ONE System, and conduct immediate and longer-term follow-up to ascertain activity effectiveness. Track client progress, maintain accurate records, and serve as a liaison to community-based and governmental partners. Perform other duties as assigned while adhering to safety, communication, and de-escalation procedures within the integrated services team model.
Required Qualifications
- Masters or Bachelors Degree in psychology, counseling social work, or related field
- at least 3 years experience closely related to the job description
- Substantial or demonstrated knowledge/experience working with individuals in crisis or unstable housing situations
- A strong knowledge of issues confronted by and sensitivity to adults with substance abuse, domestic violence, HIV/AIDS, mental health issues, history of trauma and co-occurring-diagnoses
- Demonstrated respect for, experience with, and willingness to work with a diverse client population
- Deep knowledge and understanding of the resources available to homeless and low-income residents of San Francisco
- Exceptional verbal and written communication
- Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in cross-cultural situations
- Professional and discreet demeanor with good interpersonal skills
- Ability to handle confidential information and use of tact, respect, discretion and judgement
- Organize material, information, and/or clients needs in a systematic way to optimize efficiency and minimize harm or duplication of efforts
- Collaborative work style, demonstrated ability to work independently and effectively as an individual and part of a team for successful outcomes
- Computer skills and knowledge of Microsoft Office software
- Must secure finger image screening and annual TB screening
- Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, daily travel to various sites, and lifting of up to 25 lbs
- Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation
- Must be able to meet physical requirements of the position which may include daily travel to various sites
- Must be able to meet physical requirements of the position which may include lifting of up to 25 lbs
- Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation
- Must be able to meet physical requirements of the position which may include daily travel to various sites
- Must be able to meet physical requirements of the position which may include lifting of up to 25 lbs
Desired Qualifications
- Masters or Bachelors Degree in psychology, counseling social work, or related field a plus
- Knowledge of the ONE System
- Commitment to ECSs mission and to its organizational values
- Ability to be flexible and adapt to changes as our Coordinated Entry activities respond to lessons learned and emerging needs
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