Probate Case Manager
On-siteTucson, Arizona, United States
Job Summary
Oversee accounts of deceased debtors to file and follow probate estate claims by contacting courts, attorneys, and family members to locate estate information and negotiate payment arrangements. Maintain clear, professional communication with all stakeholders, follow up on queued accounts to ensure activities and payment arrangements are maintained, and report any discrepancies to management. Comply with all policies and procedures while meeting minimum goal standards. Participate in departmental staff meetings and ongoing training exercises. Assist with assigned special projects and manage high-volume data entry with a minimum typing speed of 45+ wpm.
Required Qualifications
- At least one year of customer service experience
- Strong organization skills
- Attention to detail
- Ability to prioritize and manage time
- Ability to handle high volume of the data entry
- Must be able to type 45+ wpm
- Must be able to work well independently and as a team member
- Must have basic office skills and use standard office equipment
- High School Diploma or GED
- Working knowledge of Microsoft Office, Excel and Internet
- Ability to learn in house developed software
- Must be able to pass a drug and alcohol test
- Must be able to pass a criminal background check
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