Proactive Services Manager

Lead a team of 4–6 engineers focused on cybersecurity, compliance, and infrastructure health across client environments. Manage, coach, and develop the team while running 1:1s to drive accountability and build a culture of ownership. Own the delivery of security frameworks, risk assessments, and compliance initiatives, staying ahead of evolving threats within the legal industry. Oversee patching, monitoring, system hardening, and long-term infrastructure stability to catch issues before they occur. Define technical standards, documentation requirements, and security baselines, partnering with the IT Support Manager to ensure alignment between reactive and proactive functions. Roll up your sleeves to handle complex escalations, security incidents, and tricky systems issues. Communicate proactive service health, compliance posture, and security trends to leadership and clients using data to drive decisions.