PRO Services Specialist
$31,200–$31,200 year
On-siteRoswell, Georgia, United States
Job Summary
Execute the PRO Services Blueprint to create a world-class experience for professional contractor customers. Support the in-store PRO desk by managing phone calls, orders, and escalations while collaborating with the store team to identify and onboard new PROs. Maintain extensive product knowledge and train staff on the selling process, then educate customers on the PRO Premier Rewards Program and PRO APP benefits. Promote credit solutions like the Commercial Business Account and assist customers with in-store activities. Occasionally travel to PRO job sites with the PRO Services Manager to present company capabilities and demonstrate benefits.
Required Qualifications
- High School diploma or equivalent
- 1 year in retail or wholesale contractor sales, service, supply and/or professional installation
- Strong written and verbal communication skills
- Must possess excellent customer service skills
- Must be results oriented
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures
- Ability to multi-task, meet deadlines, and work in a fast-paced environment
- Must be able to travel up to 20%
- Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
- Ability to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
Desired Qualifications
- Associate Degree or higher
- Experience with Salesforce / CRM software
- Bilingual in Spanish or the most dominant language in the Store trade-area
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