PRO Services Specialist
$35,360–$43,056 year
On-siteVacaville, California, United States
Job Summary
Execute the PRO Services Blueprint to create a world-class experience for professional contractors by supporting the in-store PRO desk with phone calls, order management, and customer escalations. Collaborate with the Installation Materials and Design Services departments to build the sales organization while educating customers on product trends, the PRO Premier Rewards Program, and credit solutions. Train the store team on selling processes and assist with in-store activities, occasionally traveling to customer job sites to present company benefits. Maintain extensive knowledge of Floor & Decor products and demonstrate strong interpersonal skills to interact effectively across diverse cultures in a fast-paced environment.
Required Qualifications
- High School diploma or equivalent
- 1 year in retail or wholesale contractor sales, service, supply and/or professional installation
- Strong written and verbal communication skills
- Must possess excellent customer service skills
- Must be results oriented
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures
- Ability to multi-task, meet deadlines, and work in a fast-paced environment
- Must be able to travel up to 20%
- Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
- Ability to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
Desired Qualifications
- Associate Degree or higher
- Experience with Salesforce / CRM software
- Bilingual in Spanish or the most dominant language in the Store trade-area
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