Pro Services Specialist
$31,408–$31,408 year
On-siteMelbourne, Florida, United States
Job Summary
Execute the PRO Services Blueprint to support in-store PRO desks, managing phone calls, orders, follow-ups, and customer escalations. Collaborate with Installation Materials and Design Services to build sales organization capabilities while educating PRO customers on trends, the PRO APP, and credit solutions like the Commercial Business Account. Train store teams on selling processes and assist PROs in signing up for the PRO Premier Rewards Program. Coordinate in-store activities and occasionally travel to customer job sites with the PRO Services Manager to present company benefits. Maintain extensive product knowledge and demonstrate effective program presentations to expand PRO participation.
Required Qualifications
- High School diploma or equivalent
- 1 year in retail or wholesale contractor sales, service, supply and/or professional installation
- Strong written and verbal communication skills
- Must possess excellent customer service skills
- Must be results oriented
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures
- Ability to multi-task, meet deadlines, and work in a fast-paced environment
- Must be able to travel up to 20%
- Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
- Ability to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
Desired Qualifications
- Associate Degree or higher
- Experience with Salesforce / CRM software
- Bilingual in Spanish or the most dominant language in the Store trade-area
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