Pro Services Specialist (Bilingual – English/Spanish Preferred)
$31,200–$31,200 year
On-siteGreenville, South Carolina, United States
Job Summary
Execute the PRO Services Blueprint to create a world-class experience for contractor customers by managing in-store phone calls, orders, and escalations. Collaborate with Installation Materials and Design Services to build the sales organization, while training the Store Team on selling processes and product knowledge. Educate PRO customers on benefits, assist with program sign-ups, and promote credit solutions like the Commercial Business Account. Occasionally travel to customer and PRO job sites with the Pro Services Manager to present capabilities. Maintain extensive product knowledge and support all store initiatives within a fast-paced environment.
Required Qualifications
- High School diploma or equivalent
- 1 year in retail or wholesale contractor sales, service, supply and/or professional installation
- Strong written and verbal communication skills
- Must possess excellent customer service skills
- Must be results oriented
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures
- Ability to multi-task, meet deadlines, and work in a fast-paced environment
- Must be able to travel up to 20%
- Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
- Ability to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
Desired Qualifications
- Associate Degree or higher
- Experience with Salesforce / CRM software
- Bilingual in Spanish or the most dominant language in the Store trade-area
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