Pro Services Assistant Department Manager
$37,440–$52,832 year
On-siteFrederick, Maryland, United States
Job Summary
Manage Product Sales Specialists and ensure exceptional customer service by greeting every client, assisting with product selections, and processing transactions at the POS. Direct associates on merchandising, pricing, and organization while validating product placement and completing certification courses. Handle refunds, exchanges, and cash procedures according to established guidelines, and present 'how-to' classes to customers. Stock displays, create signage, and communicate inventory needs to management. Perform duties in a warehouse environment with moderate to noisy conditions, requiring the ability to lift up to 60 pounds occasionally. Work Monday through Sunday, including early mornings and evenings.
Required Qualifications
- High School Diploma or GED
- 1 year of customer service/sales experience
- Ability to multi-task and work in a fast-paced environment
- Excellent communication skills (verbal & written)
- Ability to drive
- Ability to teach
- Ability to lift 30 – 60 pounds occasionally
- Ability to lift 20-30 pounds frequently
- Ability to lift greater than negligible up to 20 pounds constantly
- Ability to use hands and fingers to handle or feel
- Ability to stand
- Ability to walk
- Ability to reach with arms and hands
- Ability to climb or balance
- Ability to stoop
- Ability to kneel
- Ability to crouch
- Ability to crawl
- Ability to exert force to push, pull, or otherwise move objects
- Ability to process merchandise to the showroom floor
- Ability to validate product placement and pricing
- Ability to greet customers in a helpful and courteous manner
- Ability to answer the telephone according to accepted guidelines
- Ability to stock and tag merchandise displays
- Ability to create price tags and merchandise signs
- Ability to complete all product specialist certification courses
- Ability to complete the Industrial Truck (forklift) proficiency testing and certification
- Ability to process customer refunds and exchanges according to established guidelines
- Ability to present 'how-to' classes to customers
- Ability to follow established cash, check and charge card acceptance procedures
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