PRN Scheduling Clerk - Radiology
Hybrid · Traverse City, Michigan, United States
Job Summary
Coordinate complex appointment scheduling for radiology across the Munson Healthcare system, linking consults and ancillary services. Interact with patients by phone, email, and other channels to provide information on radiology testing, directions, and educational materials; interview callers to understand requests; deliver high-quality customer service; support teamwork and call-center success; and uphold Munson Healthcare’s image. Role requires inbound communications handling, multitasking across back-to-back calls, and strong organizational skills. Schedule: Fridays and as needed 8-4:30pm. Vaccination requirements apply for all employees.
Required Qualifications
- High school graduate or equivalent experience in related clerical employment and public contact
- Advanced computer experience with typing skills of 45 WPM
- Previous experience in a call center environment and/or a medical office preferred
- Medical terminology or knowledge of Radiology not required, but preferred
- Ability to multitask, answer multiple back to back phone calls
- Organizational skills, effective time management, flexibility and self-motivation
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