PRN Resident Services (Front Desk Concierge)
$41,600–$43,680 year
On-siteFort Collins, Colorado, United States
Job Summary
Serve as the primary point of contact for residents, families, guests, vendors, and staff by answering phones within three rings, taking detailed messages, and routing calls appropriately. Coordinate services including dry cleaning, grocery delivery, dinner reservations, and transportation, while following up to confirm satisfaction. Connect with new residents within the first week of arrival to welcome them and provide information on community resources. Monitor dining and event RSVP lists, make reminder calls, and maintain security logs for resident and guest sign-ins. Manage the reception and lobby by receiving mail and packages, ensuring the area remains safe, clean, and organized. May perform driving duties with a valid license and work varied schedules including weekends, evenings, and holidays.
Required Qualifications
- Valid driver's license with an acceptable driving record per company's Motor Vehicle Policy
- Ability to work varied schedules to include weekends, evenings, and holidays
- Ability to communicate verbally, in writing, and through pictures when necessary
- Able to operate standard office equipment
- Able to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email
- Ability to manage time efficiently
- Expected to be punctual, neat, clean, and professional in appearance
Desired Qualifications
- Experience as a Concierge
- Experience in a customer service role
- One (1) to two (2) years of working with seniors
- Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving
- Able to exude confidence and patience with all interactions
- Able to think creatively and independently to meet worthwhile objectives
- Able to be innovative to create and generate solutions
- Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics
- Identifies, obtains, and effectively allocates the resources required to achieve applicable goals
- Able to relate to routine operations in a manner that is consistent with existing solutions to problems
- Able to work with people in such a manner to support the company's culture, work in a team setting to accomplish goals and get results
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