PRN Host
On-siteAustin, Texas, United States
Job Summary
Welcome members and handle all interactions with high-level hospitality and professionalism. Accommodate special requests, resolve member questions, and assist with assigned projects or special provider/patient needs. Facilitate the member check-in process by managing benefit eligibility files, check-in technology, and clinic workflows. Process transactions to begin or complete visits while answering calls, scheduling appointments, and responding to emails. Collaborate with providers and staff to deliver a seamless patient-centered care experience. Requires standing, walking, and sitting for extended periods; occasionally lifting up to 50 lbs. BLS certification required.
Required Qualifications
- Bachelor's degree or equivalent experience
- 1 year of experience in customer service position
- Requires standing, walking and sitting for extended periods of time
- Occasionally required to lift and carry items weighing up to 50 lbs
- Manual and finger dexterity and hand-eye coordination
- Requires corrected vision, hearing and speech within normal ranges
Desired Qualifications
- Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP
- Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
- Proven organizational skills
- High level of ownership, accountability and initiative
- Experience with multitasking, issue resolution, and conflict management
- Experience in a health care service delivery environment
- BLS (Basic Life Support) certification
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