Private Pay Intake Coordinator
$62,000–$72,000 year
On-siteMelville, New York, United States
Job Summary
Respond to private pay inquiries from prospective clients and families, conducting initial intake conversations to gather demographic and care-related information. Educate clients on available home care services, scheduling options, and private pay processes while coordinating service agreements and required documentation. Collaborate with scheduling, operations, and clinical teams to ensure timely caregiver placement and maintain accurate records of inquiries and client status. Track follow-ups to support conversion from inquiry to active case and build relationships with community partners. Maintain confidentiality in compliance with HIPAA regulations while managing multiple priorities in a fast-paced environment.
Required Qualifications
- Working knowledge of NYS Home Care operations and private pay services
- Bachelor's degree
- Technically savvy – proficient in the use of smartphones, tablets, laptops, electronic health record systems, and other technology platforms
- Exceptional communication skills with demonstrated ability to provide timely follow-up and excellent customer service
Desired Qualifications
- 3-5 years of experience in a home care, private duty, healthcare, or client services environment
- Experience with intake coordination, admissions, sales, or customer relationship management
- Excellent organizational and time-management skills
- Strong communication, interpersonal, and relationship-building skills
- Strong customer service background with the ability to work with clients and families during sensitive situations
- Ability to assess client needs and provide appropriate service recommendations
- Strong attention to detail with problem-solving and decision-making abilities
- Ability to manage multiple priorities in a fast-paced environment
- Ability to use time efficiently while managing competing priorities
- Ability to work in a fast-paced environment with strong multitasking abilities
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