Private Patient Coordinator
On-site · Whiteley, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Private Patient Coordinator at Whiteley site (37.5 hours over 5 days with some weekends on a rota). You will be the central point of contact for private patients, guiding them from first contact through their treatment pathway, meeting patients on day of appointments, handling telephone queries and processing referrals within KPIs, and carrying out general administrative tasks. Ideal candidates will have experience in customer service, strong administration and computer skills (Microsoft Office), excellent communication, an empathetic approach to reassuring patients, and be a collaborative team player. NHS/private ophthalmology setting experience is advantageous. The role offers a salary of £26,000, a benefits package, and opportunities for learning and development. Pre-employment checks and the right to work in the UK are required.
Required Qualifications
- Experience in a customer service role
- Experience in a healthcare environment would be advantageous but not essential
- Excellent administration skills
- The ability to reassure and support patients in a healthcare setting
- Excellent computer skills. Comfortable with Microsoft Office products
- Outstanding communication skills
- A good team player - happy to jump in and support others when required
Additional Requirements
- Applicants must have the right to work in the UK
- Disclosure and Barring Service check will be necessary in the event of a successful application
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