Private Concierge
On-sitePark City, Utah, United States
Job Summary
Coordinate guest needs and requests for Resorts West owners and guests, ensuring product and service quality through pre-arrival property inspections and daily unit checks. Contact assigned clients within 72 hours of assignment to verify received services, arrange specific requests, and perform private check-ins. Maintain accurate records in RNS, including detailed guest files, transactions, and gratuity logs, while communicating with Guest Services Manager on all service requests and incidental charges. Document all inspections on worksheets, monitor housekeeping staff performance, and follow up on guest issues via work orders. Send thank you letters upon departure and maintain relationships with vendors. Requires professional dress and expert knowledge of Park City amenities and Resorts West culture.
Required Qualifications
- Professional dress
- Expert knowledge of Park City
- Detailed knowledge of property inventory, location, amenities
- Knowledge of Resorts West culture, mission and vision
- Ability to obtain knowledge of Resorts West culture, mission and vision
- Ability to create and maintain a detailed file on each guest via daily log, overview sheets and sales receipts
- Ability to keep accurate records in RNS
- Ability to contact each guest within 72 hours of being assigned to a guest
- Ability to arrange and coordinate the needs and requests of each guest and owner prior to their arrival
- Ability to communicate with Guest Services Manager on all guest service requests, incidental charges
- Ability to maintain current and accurate information in the RNS folio and file for each guest
- Ability to maintain current and accurate transactions in RNS for billed items/services to guest and owner statements
- Ability to maintain relationships with frequently used vendors
- Ability to assist and follow up with all guest issues via work orders
- Ability to perform private check-ins
- Ability to keep an accurate record of all gratuities
- Ability to ensure Resorts West quality and standards through inspections upon client arrival
- Ability to work with Housekeeping Manager to determine and implement property specific standards
- Ability to monitor and report housekeeping staff performance to Property Service Manager and housekeeping manager
- Ability to complete and oversee inspection checks for all units prior to arrivals
- Ability to perform inspections for all owner stays
- Ability to complete departure or security checks as needed
- Ability to document all inspections performed on inspector's worksheet
- Ability to direct housekeeping department in full inventorying and documentation of all managed properties
- Ability to make observations of needed property upgrades, deficiencies in minimum inventories and work with Owner Relations Coordinator to implement these needs
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