Privacy Support Analyst
On-siteChennai, Tamil Nadu, India
Job Summary
Process high volumes of member opt-out requests with exceptional speed and accuracy by navigating multiple data broker websites and completing web-based forms while adhering to strict PCI guidelines. Respond to member inquiries promptly using Salesforce and identify trends in complex opt-out processes to surface data-driven recommendations for process improvement. Collaborate with internal teams and external partners to fulfill activities involving third-party platforms, leveraging AI tools to enhance productivity and ensure appropriate human review. Maintain thorough documentation of account processing within approved performance guidelines and report patterns in system issues or operational risks to management. Demonstrate consistent, reliable performance with minimal supervision while managing multiple priorities in a structured, ticket-driven environment.
Required Qualifications
- Customer Service experience or Privacy operations
- Strong proficiency with Salesforce, ServiceNow/Jira, and contact centre platforms
- Self-directed and self-motivated – able to work independently on a variety of tasks
- Must be well organized and able to effectively manage own time
- Excellent typing speed, data entry accuracy, and attention to detail, with the ability to efficiently process high volumes of repetitive, process-driven tasks involving web-based form completion and adherence to standardized multi-step opt-out workflows while consistently meeting productivity, quality, and SLA targets
- Demonstrated ability to stay calm, professional, and solutions-oriented under pressure and tight deadlines
- Must possess excellent communication skills, including verbal, written, interpersonal, and coaching
- Ability and desire to effectively multitask and adapt to changing workloads in a fast-paced support environment
- Comfortable working in a structured, ticket-driven environment with a strong focus on accurate documentation and process compliance
- Demonstrated ability to think critically and analyze and interpret data independently
- Sense of urgency in performance of duties
- Interpersonal skills that promote collaboration and productivity
- Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security
- Ability to follow and abide by all information and security policies and practices
- Track record of collaborating effectively across teams and influencing without direct authority
- Experience applying AI or advanced analytics to operations (e.g., queue prioritization, root-cause analysis, or process optimization)
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