Printing Estimator/Customer Service Representative
On-siteIndiana, Pennsylvania, United States or Indiana, United States
Job Summary
Prepare estimates and quotes for commercial printing projects by working with customers to gather job specifications and answering questions. Review jobs for paper, printing, finishing, mailing, shipping, and outside-service requirements, then enter and manage orders from quote through production and delivery. Coordinate with prepress, production, bindery, mailing, shipping, and outside vendors while obtaining pricing for materials and freight. Submit bids, RFPs, and RFQs, ensuring submissions are accurate and completed on time. Follow up on quotes, proofs, approvals, and active customer projects to help identify the most efficient and cost-effective production methods. This in-office role runs Monday through Friday from 8:00am to 5:00pm. You'll work directly with customers and the production team to win new work and keep jobs moving through production.
Required Qualifications
- 2+ years of experience in printing, estimating, customer service, purchasing, manufacturing, or a related field
- Strong attention to detail
- Good math skills
- Excellent communication and customer service skills
- Comfortable working with computers
- Ability to manage multiple projects and deadlines
- Dependable
- Organized
- Willing to take ownership of projects
- This is an in office position
- Monday - Friday 8:00am - 5:00pm
Desired Qualifications
- Printing industry experience
- Experience in any of these areas: Commercial printing or print estimating
- Experience in any of these areas: PrintSmith / PrintSmith Vision
- Experience in any of these areas: Prepress or customer file review
- Experience in any of these areas: Adobe Acrobat or Adobe Creative Suite
- Experience in any of these areas: Purchasing paper or other production materials
- Experience in any of these areas: Working with vendors and suppliers
- Experience in any of these areas: Bids, RFPs, RFQs, or contract pricing
- Experience in any of these areas: Mailing and fulfillment
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