Principle Engineer- SPAM
$150,000–$200,000 year
On-siteChicago, Illinois, United States or Jersey City, New Jersey, United States
Chicago, Illinois, United States or Jersey City, New Jersey, United StatesOn-siteFull Time$150,000–$200,000 yearSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Serve as the highest-level technical expert within Platform Operations, providing authoritative guidance on SPAM, CPaaS Registrations, Connectivity, and Routing. Act as the final point of escalation for complex operational, technical, and customer-impacting issues requiring deep specialty expertise. Define the long-term technical roadmap for the specialty area, forecast capacity, and translate business, regulatory, and ecosystem requirements into scalable operational solutions. Monitor customer usage patterns, traffic behavior, and performance bottlenecks to proactively identify risk patterns and design mitigation strategies. Mentor senior engineers, guide cross-functional teams on technical direction, and represent operational concerns in product, architecture, and partner discussions.
Required Qualifications
- highest-level technical expert within Platform Operations
- deep specialty expertise across the division's core domains — CPaaS Registrations, Connectivity, and Routing (including traffic integrity and anti-abuse operations)
- hands-on technical mastery
- cross-functional influence
- ability to drive operational excellence, platform reliability, service integrity, and customer experience at scale
- ability to act as the final technical authority within their specialty area
- ability to shape the long-term operational and technical direction of the platform
- ability to translate complex business, regulatory, and ecosystem requirements into scalable operational solutions
- ability to mentor senior engineers
- ability to guide cross-functional teams
- ability to represent operational concerns in strategic product, architecture, and partner discussions
- ability to define the long-term technical roadmap for the operational specialty area
- ability to align roadmap with divisional and platform-wide priorities
- ability to evaluate emerging technologies, methodologies, and industry practices
- ability to lead adoption of technologies that advance operational maturity
- ability to forecast capacity, cost optimization, and technology evolution
- ability to ensure the platform scales sustainably
- ability to translate business, regulatory, and ecosystem requirements into operational plans and technical solutions
- ability to translate policy, compliance, and regulatory requirements into operational controls, enforcement mechanisms, and technical implementations
- ability to monitor and analyze customer usage patterns, traffic behavior, performance bottlenecks, service reliability signals, and operational risk indicators
- ability to proactively identify emerging operational trends, risk patterns, and platform-level anomalies
- ability to design mitigation or optimization strategies in response to identified trends
- ability to design and implement processes for monitoring, alerting, detection, and automated response
- ability to build tools and processes that reduce recurring operational, integrity, and customer issues
- ability to drive continuous improvement of operational tooling, workflows, and detection capabilities
- ability to ensure operational readiness of new features, releases, integrations, and platform changes
- ability to optimize workflows for onboarding, configuration, service delivery, customer lifecycle operations, and traffic management
- ability to balance protective controls and platform safeguards with legitimate business enablement
- ability to develop automation to improve operational efficiency and reduce manual work
- ability to standardize and document operational best practices, runbooks, and response procedures
- ability to collaborate with Support, Customer Success, Compliance, Sales, Engineering, Product, and Carrier Relations teams
- ability to translate customer, business, and ecosystem needs into technical solutions
- ability to advocate for customer experience and platform integrity across internal and external stakeholder discussions
- ability to partner with compliance, risk, and external ecosystem partners (e.g., carriers, regulators, industry bodies)
- ability to serve as a subject matter authority in cross-functional initiatives, incident reviews, and strategic programs
- ability to provide authoritative guidance within a specialty area (e.g., registrations, connectivity, routing, SPAM)
- ability to act as the final point of escalation for complex operational, technical, and customer-impacting issues requiring deep specialty expertise
- ability to guide cross-functional teams on technical direction, best practices, and problem-solving approaches
- ability to represent operational concerns in product, architecture, and platform strategy discussions
- ability to define the long-term technical roadmap for the operational specialty area, aligned with divisional and platform-wide priorities
- ability to evaluate emerging technologies, methodologies, and industry practices, and lead their adoption where they advance operational maturity
- ability to forecast capacity, cost optimization, and technology evolution to ensure the platform scales sustainably
- ability to translate business, regulatory, and ecosystem requirements into operational plans and technical solutions
- ability to translate policy, compliance, and regulatory requirements into operational controls, enforcement mechanisms, and technical implementations
- ability to monitor and analyze customer usage patterns, traffic behavior, performance bottlenecks, service reliability signals, and operational risk indicators
- ability to proactively identify emerging operational trends, risk patterns, and platform-level anomalies, and design mitigation or optimization strategies in response
- ability to design and implement processes for monitoring, alerting, detection, and automated response
- ability to build tools and processes that reduce recurring operational, integrity, and customer issues
- ability to drive continuous improvement of operational tooling, workflows, and detection capabilities
- ability to ensure operational readiness of new features, releases, integrations, and platform changes
- ability to optimize workflows for onboarding, configuration, service delivery, customer lifecycle operations, and traffic management
- ability to balance protective controls and platform safeguards with legitimate business enablement, ensuring operational integrity does not compromise customer experience or commercial outcomes
- ability to develop automation to improve operational efficiency and reduce manual work
- ability to standardize and document operational best practices, runbooks, and response procedures
- ability to collaborate with Support, Customer Success, Compliance, Sales, Engineering, Product, and Carrier Relations teams to translate customer, business, and ecosystem needs into technical solutions
- ability to advocate for customer experience and platform integrity across internal and external stakeholder discussions
- ability to partner with compliance, risk, and external ecosystem partners (e.g., carriers, regulators, industry bodies) where the specialty area requires external engagement
- ability to serve as a subject matter authority in cross-functional initiatives, incident reviews, and strategic programs
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