Principal Technical Support Engineer (Integration)
On-site · Tokyo, Tokyo, Japan
Job Summary
Principal Technical Support Engineer (Integration) role focusing on hands-on troubleshooting, knowledge of integration platforms (MuleSoft, Salesforce components), API-based architecture, and collaboration with development teams to resolve complex platform issues. Responsibilities include troubleshooting, guiding customers through best practices, creating knowledge-base content, and contributing to developer communities. Requires strong analytical, debugging, and problem-solving skills; proficient in Java, REST/SOAP APIs, web technologies (HTML, CSS, JavaScript, JSON, XML), SQL/RDBMS, and experience with cloud and containerized microservices (Kubernetes, EKS/AKS) along with on-call shift participation. Proficiency in Japanese and technical English for documentation and internal communication is expected. The role emphasizes maximizing customer satisfaction, guiding usage of product features, and aligning with Salesforce/MuleSoft integration needs.
Required Qualifications
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