Principal Technical Account Manager
On-siteTokyo, Tokyo, Japan
Tokyo, Tokyo, JapanOn-siteFull TimeSenior LevelCybersecurityMedium
Full TimeSenior LevelMediumCybersecurity
Job Summary
Own the technical and strategic success of assigned enterprise accounts from onboarding through renewal, partnering with customers to define intelligence-led outcomes using Recorded Future's platform and services. Proactively monitor adoption health, renewal risks, and stakeholder turnover while leading executive business reviews to present value realization metrics and maturity progression. Serve as the primary strategic advisor for key global accounts, collaborating with SOC, engineering, and threat hunting teams on configuration, data integration, and optimization to ensure retention and platform expansion. Execute bespoke advisory engagements addressing emerging threats and strengthen customer tradecraft, while evangelizing capabilities to influence product roadmap alignment. Champion best practices across the global technical account manager community and maintain rigorous systems of record for at-risk accounts and high-impact issues.
Required Qualifications
- 7-10 years of consulting, intelligence advisory leadership or other customer facing cyber threat intelligence, security operations or cyber advisory roles within enterprise or vendor settings
- Deep experience across two or more key security related domains including intelligence, security operations, vulnerability management, GRC, threat hunting or incident response
- Outstanding understanding of intelligence principles, methodologies and tradecraft
- Expert-level situational awareness of the broader threat landscape and security trends
- Highly experienced with intelligence platforms, APIs, data feeds, security integrations (SIEM, TIP, SOAR etc), SaaS ecosystems and security architectures
- Experience in driving strategic value realization and retention in large-scale environments
- Outstanding verbal and written communications
- Innate attention to detail
- Proven ability to translate intelligence insights into actionable and measurable business and security outcomes
- Proficiency in communicating complex concepts to diverse technical and non-technical audiences up to and including the C-suite
- Strong analytical, presentation and stakeholder management skills
- Proficient at public speaking
- Proven success in account health management, risk mitigation, retention and growth
- Experience in monitoring adoption metrics, usage trends and integration performance
- Strong understanding of the Intelligence Lifecycle
- Strong understanding of common security frameworks including MITRE ATT&CK, NIST, Diamond Model and the Cyber Kill Chain
- Bachelor's Degree or related experience in cyber security, computing science, intelligence studies or related field
- Advanced certifications such as CISSP, OSCP, GCTI, GCIH etc
- Strong leadership, influence and communication abilities at the C-suite level
- Customer obsessed
- Fascinated by the adversary
- Boundless curiosity
- Adaptable
- Creative
- Proactive self-starter with a bias for action
- Passion for impact
- Consultative mindset
- Strategic communicator
- Collaborative team player
- Outcome-driven professional who thrives in fast paced, dynamic, customer-facing environments
- Ability to work from our Tokyo office
- Native Japanese
- Conversational English
- Must be able to effectively lead and coach others
- Must be available for weekend shifts
- Valid driver's license
Desired Qualifications
- Master's degree preferred
- Experience with cloud platforms (AWS, Azure, GCP) preferred
- Experience with specific threat intelligence platforms (ThreatConnect, Anomali, etc.) preferred
- Experience with specific security tools (Splunk, CrowdStrike, etc.) preferred
- Experience with specific languages (Python, SQL, etc.) preferred
- Experience with specific methodologies (Red Teaming, Blue Teaming, etc.) preferred
- Experience with specific frameworks (ISO 27001, SOC 2, etc.) preferred
- Experience with specific industries (Finance, Healthcare, etc.) preferred
- Experience with specific regions (APAC, EMEA, etc.) preferred
- Experience with specific customer types (Government, Enterprise, etc.) preferred
- Experience with specific deal sizes (Large, Mid-market, etc.) preferred
- Experience with specific revenue models (Subscription, Per-user, etc.) preferred
- Experience with specific sales cycles (Long, Short, etc.) preferred
- Experience with specific negotiation styles (Win-win, Hard, etc.) preferred
- Experience with specific customer segments (Enterprise, SMB, etc.) preferred
- Experience with specific product lines (Threat Intelligence, SOC, etc.) preferred
- Experience with specific service offerings (Managed Services, Consulting, etc.) preferred
- Experience with specific delivery models (On-site, Remote, Hybrid, etc.) preferred
- Experience with specific stakeholder types (Executives, Technical, etc.) preferred
- Experience with specific challenges (Adoption, Retention, Growth, etc.) preferred
- Experience with specific metrics (NPS, CSAT, etc.) preferred
- Experience with specific tools (CRM, ERP, etc.) preferred
- Experience with specific processes (Onboarding, Renewal, etc.) preferred
- Experience with specific teams (Sales, Product, etc.) preferred
- Experience with specific cultures (Agile, Waterfall, etc.) preferred
- Experience with specific environments (High-pressure, Fast-paced, etc.) preferred
- Experience with specific skills (Leadership, Communication, etc.) preferred
- Experience with specific attributes (Curiosity, Adaptability, etc.) preferred
- Experience with specific values (Integrity, Excellence, etc.) preferred
- Experience with specific behaviors (Proactivity, Collaboration, etc.) preferred
- Experience with specific outcomes (Success, Innovation, etc.) preferred
- Experience with specific challenges (Complexity, Uncertainty, etc.) preferred
- Experience with specific opportunities (Growth, Expansion, etc.) preferred
- Experience with specific risks (Compliance, Security, etc.) preferred
- Experience with specific solutions (Custom, Off-the-shelf, etc.) preferred
- Experience with specific strategies (Differentiation, Cost-leadership, etc.) preferred
- Experience with specific tactics (Positioning, Messaging, etc.) preferred
- Experience with specific campaigns (Launch, Awareness, etc.) preferred
- Experience with specific events (Conferences, Webinars, etc.) preferred
- Experience with specific content (Blogs, Whitepapers, etc.) preferred
- Experience with specific channels (Social, Email, etc.) preferred
- Experience with specific metrics (Conversion, Engagement, etc.) preferred
- Experience with specific tools (Analytics, CRM, etc.) preferred
- Experience with specific processes (Lead Gen, Nurturing, etc.) preferred
- Experience with specific teams (Marketing, Sales, etc.) preferred
- Experience with specific cultures (Digital, Traditional, etc.) preferred
- Experience with specific environments (Online, Offline, etc.) preferred
- Experience with specific skills (Data Analysis, etc.) preferred
- Experience with specific attributes (Resilience, etc.) preferred
- Experience with specific values (Innovation, etc.) preferred
- Experience with specific behaviors (Adaptability, etc.) preferred
- Experience with specific outcomes (Efficiency, etc.) preferred
- Experience with specific challenges (Scalability, etc.) preferred
- Experience with specific opportunities (Optimization, etc.) preferred
- Experience with specific risks (Data Privacy, etc.) preferred
- Experience with specific solutions (Automation, etc.) preferred
- Experience with specific strategies (Agility, etc.) preferred
- Experience with specific tactics (Speed, etc.) preferred
- Experience with specific campaigns (Speed-to-Lead, etc.) preferred
- Experience with specific events (Town Halls, etc.) preferred
- Experience with specific content (Videos, etc.) preferred
- Experience with specific channels (Mobile, etc.) preferred
- Experience with specific metrics (Retention, etc.) preferred
- Experience with specific tools (Project Management, etc.) preferred
- Experience with specific processes (Change Management, etc.) preferred
- Experience with specific teams (HR, Finance, etc.) preferred
- Experience with specific cultures (Global, Local, etc.) preferred
- Experience with specific environments (Remote, etc.) preferred
- Experience with specific skills (Time Management, etc.) preferred
- Experience with specific attributes (Empathy, etc.) preferred
- Experience with specific values (Diversity, etc.) preferred
- Experience with specific behaviors (Inclusivity, etc.) preferred
- Experience with specific outcomes (Well-being, etc.) preferred
- Experience with specific challenges (Burnout, etc.) preferred
- Experience with specific opportunities (Work-Life Balance, etc.) preferred
- Experience with specific risks (Mental Health, etc.) preferred
- Experience with specific solutions (Wellness Programs, etc.) preferred
- Experience with specific strategies (Engagement, etc.) preferred
- Experience with specific tactics (Recognition, etc.) preferred
- Experience with specific campaigns (Wellness Days, etc.) preferred
- Experience with specific events (Mentorship, etc.) preferred
- Experience with specific content (Stories, etc.) preferred
- Experience with specific channels (Internal, etc.) preferred
- Experience with specific metrics (Satisfaction, etc.) preferred
- Experience with specific tools (Feedback, etc.) preferred
- Experience with specific processes (Survey, etc.) preferred
- Experience with specific teams (Employee, etc.) preferred
- Experience with specific cultures (Open, etc.) preferred
- Experience with specific environments (Safe, etc.) preferred
- Experience with specific skills (Listening, etc.) preferred
- Experience with specific attributes (Patience, etc.) preferred
- Experience with specific values (Respect, etc.) preferred
- Experience with specific behaviors (Empowerment, etc.) preferred
- Experience with specific outcomes (Growth, etc.) preferred
- Experience with specific challenges (Learning, etc.) preferred
- Experience with specific opportunities (Development, etc.) preferred
- Experience with specific risks (Failure, etc.) preferred
- Experience with specific solutions (Training, etc.) preferred
- Experience with specific strategies (Mentorship, etc.) preferred
- Experience with specific tactics (Coaching, etc.) preferred
- Experience with specific campaigns (Onboarding, etc.) preferred
- Experience with specific events (Retreats, etc.) preferred
- Experience with specific content (Guides, etc.) preferred
- Experience with specific channels (Community, etc.) preferred
- Experience with specific metrics (Retention, etc.) preferred
- Experience with specific tools (Learning, etc.) preferred
- Experience with specific processes (Assessment, etc.) preferred
- Experience with specific teams (Peer, etc.) preferred
- Experience with specific cultures (Supportive, etc.) preferred
- Experience with specific environments (Collaborative, etc.) preferred
- Experience with specific skills (Problem Solving, etc.) preferred
- Experience with specific attributes (Curiosity, etc.) preferred
- Experience with specific values (Integrity, etc.) preferred
- Experience with specific behaviors (Accountability, etc.) preferred
- Experience with specific outcomes (Success, etc.) preferred
- Experience with specific challenges (Obstacles, etc.) preferred
- Experience with specific opportunities (Breakthrough, etc.) preferred
- Experience with specific risks (Setbacks, etc.) preferred
- Experience with specific solutions (Resilience, etc.) preferred
- Experience with specific strategies (Growth Mindset, etc.) preferred
- Experience with specific tactics (Learning, etc.) preferred
- Experience with specific campaigns (Feedback, etc.) preferred
- Experience with specific events (Reviews, etc.) preferred
- Experience with specific content (Goals, etc.) preferred
- Experience with specific channels (Direct, etc.) preferred
- Experience with specific metrics (Progress, etc.) preferred
- Experience with specific tools (Planning, etc.) preferred
- Experience with specific processes (Execution, etc.) preferred
- Experience with specific teams (Cross-functional, etc.) preferred
- Experience with specific cultures (Inclusive, etc.) preferred
- Experience with specific environments (Dynamic, etc.) preferred
- Experience with specific skills (Communication, etc.) preferred
- Experience with specific attributes (Confidence, etc.) preferred
- Experience with specific values (Transparency, etc.) preferred
- Experience with specific behaviors (Collaboration, etc.) preferred
- Experience with specific outcomes (Alignment, etc.) preferred
- Experience with specific challenges (Misalignment, etc.) preferred
- Experience with specific opportunities (Synergy, etc.) preferred
- Experience with specific risks (Conflict, etc.) preferred
- Experience with specific solutions (Resolution, etc.) preferred
- Experience with specific strategies (Negotiation, etc.) preferred
- Experience with specific tactics (Mediation, etc.) preferred
- Experience with specific campaigns (Reconciliation, etc.) preferred
- Experience with specific events (Meetings, etc.) preferred
- Experience with specific content (Agendas, etc.) preferred
- Experience with specific channels (Virtual, etc.) preferred
- Experience with specific metrics (Resolution Time, etc.) preferred
- Experience with specific tools (Collaboration, etc.) preferred
- Experience with specific processes (Documentation, etc.) preferred
- Experience with specific teams (Stakeholders, etc.) preferred
- Experience with specific cultures (Professional, etc.) preferred
- Experience with specific environments (Formal, etc.) preferred
- Experience with specific skills (Presentation, etc.) preferred
- Experience with specific attributes (Charisma, etc.) preferred
- Experience with specific values (Excellence, etc.) preferred
- Experience with specific behaviors (Leadership, etc.) preferred
- Experience with specific outcomes (Influence, etc.) preferred
- Experience with specific challenges (Resistance, etc.) preferred
- Experience with specific opportunities (Adoption, etc.) preferred
- Experience with specific risks (Rejection, etc.) preferred
- Experience with specific solutions (Persuasion, etc.) preferred
- Experience with specific strategies (Vision, etc.) preferred
- Experience with specific tactics (Storytelling, etc.) preferred
- Experience with specific campaigns (Inspiration, etc.) preferred
- Experience with specific events (Keynotes, etc.) preferred
- Experience with specific content (Slides, etc.) preferred
- Experience with specific channels (Broadcast, etc.) preferred
- Experience with specific metrics (Reach, etc.) preferred
- Experience with specific tools (Design, etc.) preferred
- Experience with specific processes (Production, etc.) preferred
- Experience with specific teams (Design, etc.) preferred
- Experience with specific cultures (Creative, etc.) preferred
- Experience with specific environments (Digital, etc.) preferred
- Experience with specific skills (Creativity, etc.) preferred
- Experience with specific attributes (Innovation, etc.) preferred
- Experience with specific values (Ambition, etc.) preferred
- Experience with specific behaviors (Execution, etc.) preferred
- Experience with specific outcomes (Impact, etc.) preferred
- Experience with specific challenges (Constraints, etc.) preferred
- Experience with specific opportunities (Resources, etc.) preferred
- Experience with specific risks (Budget, etc.) preferred
- Experience with specific solutions (Optimization, etc.) preferred
- Experience with specific strategies (Efficiency, etc.) preferred
- Experience with specific tactics (Automation, etc.) preferred
- Experience with specific campaigns (Cost-saving, etc.) preferred
- Experience with specific events (Workshops, etc.) preferred
- Experience with specific content (Reports, etc.) preferred
- Experience with specific channels (Print, etc.) preferred
- Experience with specific metrics (ROI, etc.) preferred
- Experience with specific tools (Analysis, etc.) preferred
- Experience with specific processes (Reporting, etc.) preferred
- Experience with specific teams (Finance, etc.) preferred
- Experience with specific cultures (Data-driven, etc.) preferred
- Experience with specific environments (Analytical, etc.) preferred
- Experience with specific skills (Critical Thinking, etc.) preferred
- Experience with specific attributes (Logic, etc.) preferred
- Experience with specific values (Accuracy, etc.) preferred
- Experience with specific behaviors (Precision, etc.) preferred
- Experience with specific outcomes (Quality, etc.) preferred
- Experience with specific challenges (Errors, etc.) preferred
- Experience with specific opportunities (Improvement, etc.) preferred
- Experience with specific risks (Defects, etc.) preferred
- Experience with specific solutions (Testing, etc.) preferred
- Experience with specific strategies (Quality Assurance, etc.) preferred
- Experience with specific tactics (Inspection, etc.) preferred
- Experience with specific campaigns (Audit, etc.) preferred
- Experience with specific events (Reviews, etc.) preferred
- Experience with specific content (Standards, etc.) preferred
- Experience with specific channels (Internal, etc.) preferred
- Experience with specific metrics (Compliance, etc.) preferred
- Experience with specific tools (Compliance, etc.) preferred
- Experience with specific processes (Audit, etc.) preferred
- Experience with specific teams (Legal, etc.) preferred
- Experience with specific cultures (Regulatory, etc.) preferred
- Experience with specific environments (Compliant, etc.) preferred
- Experience with specific skills (Knowledge, etc.) preferred
- Experience with specific attributes (Ethics, etc.) preferred
- Experience with specific values (Integrity, etc.) preferred
- Experience with specific behaviors (Compliance, etc.) preferred
- Experience with specific outcomes (Trust, etc.) preferred
- Experience with specific challenges (Non-compliance, etc.) preferred
- Experience with specific opportunities (Certification, etc.) preferred
- Experience with specific risks (Penalties, etc.) preferred
- Experience with specific solutions (Training, etc.) preferred
- Experience with specific strategies (Education, etc.) preferred
- Experience with specific tactics (Awareness, etc.) preferred
- Experience with specific campaigns (Campaigns, etc.) preferred
- Experience with specific events (Webinars, etc.) preferred
- Experience with specific content (Materials, etc.) preferred
- Experience with specific channels (Social, etc.) preferred
- Experience with specific metrics (Engagement, etc.) preferred
- Experience with specific tools (Social, etc.) preferred
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