Principal Technical Account Manager
$117,000–$190,000 year
HybridNew York City, New York, United States or New York, United States
Job Summary
Drive technical success for LinkedIn's largest global enterprise customers by serving as the primary technical point of contact. Build strong relationships with stakeholders to translate business requirements into solution designs and manage the full customer lifecycle from onboarding to optimization. Conduct technical health checks, mitigate risks, and act as the escalation point for complex issues while analyzing usage data to improve outcomes. Partner cross-functionally with Sales, Product, and Engineering teams to advocate for customer needs and provide structured product feedback. Manage AI compliance and system integrations including APIs and SSO for agentic solutions. This hybrid role is based in New York, Chicago, Sunnyvale, or San Francisco.
Required Qualifications
- 6+ years' experience in Technical Account Management, Solutions Engineering, Technical Project Management or similar roles
- Experience working with SaaS or cloud platforms and implementing agentic solutions
- Experience building Agents, delivering Solution Architecture and AI Compliance Consults
- Ability to identify churn risks and provide proactive retention strategy for customers in a given book of accounts
- 2+ years' experience with enterprise integrations (APIs, SSO, data systems)
- 2+ years' experience supporting enterprise customers
Desired Qualifications
- Ability to manage customer relationships independently
- Ability to translate technical concepts into business value
- Strong understanding of system integrations and architecture
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