Principal Systems Analyst
On-siteDurham, North Carolina, United States
Job Summary
Lead complex systems analysis projects by conducting interviews with business users, gathering requirements, and designing scalable software components within an agile environment. Establish full project life cycle plans, define scope, and coordinate user acceptance testing while managing expectations for internal and external stakeholders. Participate in incident/crisis management to assess business impact and facilitate workarounds with production support. Mentor junior analysts on systems analysis techniques and business workflows. This role involves administering and configuring enterprise SaaS tools like Jira and Confluence, documenting requirements, and supporting Agile processes. Fidelity is transitioning to a full-time onsite working model through a phased rollout.
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent)
- Five (5) years of experience as a Principal Systems Analyst (or closely related occupation) administering and configuring enterprise SaaS tools (Jira and Jira Align), documenting business and functional requirements, conducting data analysis and API testing, and supporting Agile processes within a technology environment
- Master's degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent)
- Three (3) years of experience as a Principal Systems Analyst (or closely related occupation) administering and configuring enterprise SaaS tools (Jira and Jira Align), documenting business and functional requirements, conducting data analysis and API testing, and supporting Agile processes within a technology environment
- Demonstrated Expertise (DE) administering and configuring enterprise SaaS platforms using Jira, Jira Align, and Confluence, including performing workflow and portfolio design, environment setup, upgrades, and health monitoring
- Demonstrated Expertise (DE) executing functional and regression testing using ServiceNow and pgAdmin
- Demonstrated Expertise (DE) supporting release readiness through development of support models, RACI and ownership matrices, and change management deliverables (user guides, training, and pilot access), to ensure standardized, reliable operations in a regulated environment
- Demonstrated Expertise (DE) participating in the delivery of system functionality and Agile planning activities
- Demonstrated Expertise (DE) eliciting, analyzing, and documenting business and functional requirements, features, and user stories using Jira, Confluence, and MS Office Suite with clear acceptance criteria
- Demonstrated Expertise (DE) performing As Is and To Be gap analysis
- Demonstrated Expertise (DE) maintaining end to end requirements traceability (RTMs) to ensure completeness, testability, and alignment with business objectives
- Demonstrated Expertise (DE) performing data analysis and building dashboards using SQL, MySQL, PostgreSQL, Power BI, and Tableau
- Demonstrated Expertise (DE) validating REST API contracts using Postman and Swagger
- Demonstrated Expertise (DE) supporting access management and RBAC by modeling system dependencies, integration points, and security requirements
- Demonstrated Expertise (DE) supporting Agile delivery by participating in ceremonies, triaging work intake, and monitoring risks and dependencies
- Demonstrated Expertise (DE) configuring Jira and Jira Align to support portfolio level visibility and reporting
- Must be able to lift 50 lbs
Desired Qualifications
- Master's degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Principal Systems Analyst (or closely related occupation) administering and configuring enterprise SaaS tools (Jira and Jira Align), documenting business and functional requirements, conducting data analysis and API testing, and supporting Agile processes within a technology environment
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