Principal Support Specialist
RemoteHyderabad, Telangana, India
Hyderabad, Telangana, IndiaRemoteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Support existing customers through implementation, functional operation, and issue replication for Logi Analytics products. Maintain technical knowledge of the Logi platform while managing competing requests across simultaneous client engagements. Establish relationships with internal teams including product management and engineers to drive feedback and document best practices. Troubleshoot technical issues involving client-side rendering, database systems, and cloud infrastructure to determine resolution paths. Replicate issues from the customer to facilitate accurate diagnosis.
Required Qualifications
- Client-side rendering experience (e.g., Angular, HTML, CSS, JavaScript)
- Knowledge of modern database systems (SQL Server, Oracle, MySQL, PostgreSQL)
- SQL query writing
- Basic networking skills, to include operating systems and OS security interactions
- General knowledge of RESTful API interaction/communication
- IIS Web server setup and configuration
- Familiarity with MVC5 / WebForms / EntityFramework
- Proficient in C#
- .Net Framework/ .Net Core
- Azure/AWS
- Docker
- Linux experience
- Kubernetes (Containerization)
- Ability to replicate issues from the customer
- Establish and maintain working relationships with internal teams, including product management, engineers, and support staff
- Maintain current functional and technical knowledge of the Logi Analytics Report product
- Manage and drive competing requests across simultaneous client engagements
- Provide clear and constructive product feedback to product management based on customer requirements
- Help to document best practices in developing and deploying Logi Analytics solutions
- Excellent written, verbal, and presentation skills
- Bachelor's degree in Computer Science, or similar, or 5+ years of relevant work experience
- Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments and projects
- Strong analytical skills regarding technical and project management issues
- Ability to troubleshoot issues to determine an appropriate path to resolution
- Background checks are required for employment with insightsoftware, where permitted by country, state/province
Desired Qualifications
- Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments and projects
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