Principal Solutions Consultant
$123,100–$216,500 year
On-siteNew York, United States or New Jersey, United States
Job Summary
Lead discovery sessions, business value workshops, and stakeholder meetings to uncover challenges and define measurable outcomes for enterprise customers investing over $1M annually in experience transformation. Drive how large organizations adopt AI-powered experience orchestration by partnering with business leaders, architects, and technical teams to evaluate, design, and implement modern customer experience platforms using Genesys Cloud. Act as a trusted technical advisor to executives and influencers, connecting customer needs to strategic outcomes while guiding customers through AI proof-of-concept initiatives and solution demonstrations. Collaborate closely with Sales, Product Management, Professional Services, Customer Success, and Partners to develop winning strategies, maintaining accurate CRM records and documenting engagements to support forecasting and account planning.
Required Qualifications
- Passion for technology, innovation, and helping customers solve complex business problems
- Strong interpersonal, presentation, verbal, and written communication skills, with the ability to engage audiences ranging from technical practitioners to executive leadership
- Experience facilitating workshops, discovery sessions, design-thinking engagements, or customer strategy discussions
- Familiarity with AI, automation, conversational technologies, or customer experience platforms, with the ability to guide customers through evaluations, trials, and proof-of-concept initiatives
- Ability to work effectively in a fast-paced, cross-functional environment while managing multiple priorities and deadlines
- Strong problem-solving skills and an ability to think creatively when addressing customer challenges
- Understanding of enterprise IT concepts, cloud technologies, networking, security, databases, and software architecture
- Experience maintaining accurate CRM records, opportunity updates, and customer engagement documentation
- Must be based in the Eastern US Region
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