Principal Software Engineer - Strategic Customer Engineering
On-site · Nashville, Tennessee, United States
Job Summary
Lead and deliver strategic customer engineering initiatives with cross-functional teams. Design, coordinate, and execute scalable technical solutions that impact customer experience, collaborating across service groups. Bring deep cloud, Linux, and networking expertise with hands-on experience in Java/C++/C#, scripting and automation (Ansible, Terraform, Kubernetes), containerization (Docker/Kubernetes), and infrastructure documentation. Communicate complex concepts clearly to diverse audiences while driving end-to-end project execution and preserving scalability and security.
Required Qualifications
- 5+ years distributed cloud engineering experience in a software development environment
- Development experience in Java/C++/C# as well as scripting languages
- Experience in scripting and automation using tools like Ansible, Terraform, and/or Kubernetes
- Experience with containerization technologies (e.g., Docker, Kubernetes) and orchestration tools for managing distributed systems
- Strong Linux skills with hands-on experience in Oracle Linux/RHEL/CentOS, Ubuntu, and Debian distributions, including system administration, package management, shell scripting, and performance optimization
- Experience working with other cloud platform teams and accommodating requirements from those teams (compute, networking, storage, identity)
- Solid understanding of networking concepts, security principles, and best practices
- Excellent problem-solving skills, with the ability to troubleshoot complex issues and drive resolution in a fast-paced environment
- Written and verbal communication skills with the ability to present complex information in a clear, concise manner to all audiences
- Strong documentation skills with experience documenting infrastructure designs, configurations, procedures, and troubleshooting steps to facilitate knowledge sharing, ensure maintainability, and enhance team collaboration
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