Principal ServiceNow Engineer
On-site · Hyderabad, Telangana, India
Job Summary
Senior Principal ServiceNow Engineer responsible for translating business requirements into functional ServiceNow solutions across ITSM, ITOM, HRSD, and related modules. Lead requirements gathering, document functional specs and user stories, act as a ServiceNow SME, perform gap analyses, collaborate with developers and stakeholders, drive process improvements, and validate solutions through UAT and audits. Requires extensive ServiceNow experience (ITSM/CMDB/CSDM/ITAM/HRSD/ITOM), ITIL knowledge, agile methodologies, strong documentation, and excellent stakeholder-management skills.
Required Qualifications
- Bachelor’s degree in Computer Science, Business Administration, or a related field
- 8+ years of experience as a Business Analyst with strong exposure to ServiceNow
- Hands-on experience with ServiceNow modules such as ITSM, CMDB, CSDM, ITAM, HRSD, ITOM
- Experience working on end-to-end ServiceNow implementations or enhancements
- Strong understanding of ITIL processes and frameworks
- Ability to perform gap analysis and recommend scalable solutions
- Experience working in Agile/Scrum environments
- Strong documentation skills (BRDs, FRDs, user stories, process flows)
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