Principal Research Innovation, Insights & Operations Leads
$161,803–$161,803 year
On-siteBoston, Massachusetts, United States
Job Summary
Lead the design and execution of innovative research methodologies to generate actionable insights for Fortune 1000 customers. Oversee the analysis of qualitative and quantitative research, present findings to senior leadership, and partner with product teams to influence roadmaps and user experience improvements. Develop and optimize research operations, including budgeting, scheduling, and process standardization to ensure scalability and quality assurance. Establish key performance indicators to track initiative effectiveness and business impact. Manage large-scale projects using tools such as Tableau, Power BI, and Salesforce while collaborating across product, marketing, and strategy functions.
Required Qualifications
- Master's degree in Business Analytics, Data Science, or a closely related field
- Three (3) years of work experience in any occupation managing large-scale research projects with fortune 1000 customers serving multiple business functions
- Demonstrated ability collaborating on research for new software product development from incubation to in-market
- Demonstrated knowledge of quantitative and qualitative research methodologies (e.g., ethnography, surveys, focus groups, experimental design, and advanced analytics)
- Demonstrated ability building and scaling a professional services function within a marketing research organization
- Demonstrated knowledge of data analytics tools such as Tableau, Power BI, SPSS, R, Python, or similar platforms for data analysis and visualization
- Demonstrated knowledge of project management software, including tools such as Trello, Asana, Jira, or Microsoft Project for managing research workflows and deadlines
- Demonstrated knowledge of research platforms, including survey tools (Qualtrics, SurveyMonkey, or Userlytics), interview recording software, and analytics tools for qualitative and quantitative insights
- Demonstrated ability with CRM and business intelligence tools such as Salesforce, HubSpot, or Google Analytics for integrating insights into operational workflows
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