Principal Product Owner - ServiceNow

Own the product vision, multi-year roadmap, and strategic outcomes for assigned ServiceNow domains, translating enterprise priorities into clearly defined product outcomes. Define and govern service architecture within ServiceNow, ensuring services are consistently structured, mapped to capabilities, and aligned with CMDB integrity and data quality standards. Act as the primary product authority for business leaders and technology partners, leading structured discovery discussions to prioritize work beyond request-based demand fulfillment. Maintain a deep understanding of ServiceNow platform features, including workflows, data models, and integrations, while guiding engineering teams to maximize out-of-the-box capabilities and enforce standard usage patterns. Own the end-to-end product backlog, intake process, and prioritization model, ensuring all delivery meets product readiness criteria and balances new demand with platform sustainability. Define and track product-level KPIs such as adoption, cycle time, and data quality to identify opportunities for simplification and improved value realization.