Principal Product Manager, POS Ordering
$149,000–$304,000 year
Hybrid · Boston, Massachusetts, United States
Job Summary
Own the end-to-end POS Ordering product strategy at Toast, ensuring reliability and performance for millions of restaurant interactions while identifying next meaningful bets, driving tailored experiences across cuisines and sub-segments, and defining how AI capabilities fit into the roadmap. Collaborate with restaurant operators from independent to enterprise groups to translate real-world ordering workflows into scalable product decisions, while guiding cross-functional teams to maintain coherence and intentional evolution of the ordering experience.
Required Qualifications
- Proven experience owning a complex, operationally critical product at scale
- Ability to think in segments and identify where sub-segment or cuisine-specific needs warrant differentiated product investments
- Curiosity and a point of view on AI with concrete thinking about where intelligence and automation create value in operational workflows
- Deep customer instincts and ability to translate operator insights into product decisions
- Track record of effective cross-functional partnership in large, complex organizations
- Bread puns encouraged but not required
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