Principal Product Manager, Agentic Experiences
$160,000–$210,000 year
RemoteUnited States
United StatesRemoteFull Time$160,000–$210,000 yearSenior LevelWeb ServicesLarge
Full TimeSenior LevelLargeWeb Services
Job Summary
Define the end-to-end model for how agents are discovered, invoked, handed off, and held accountable to the customer. Own shared primitives including identity, permissions, context, memory, intent routing, and guardrails. Translate a portfolio of internally-owned agents into a single customer narrative across the portal, APIs, and MCP servers. Establish interaction standards, quality bars, and measurement frameworks for task success, latency, and trust. Build the multi-quarter roadmap for the connective layer and drive alignment across product, engineering, data, design, care, and marketing to sequence delivery.
Required Qualifications
- 10+ years in product management
- significant time on platform, API, or ecosystem products
- time on customer-facing experiences
- Demonstrated ownership of an AI or agentic product surface
- assistants, copilots, automation, orchestration, or tool-calling systems in production
- real users and real accountability for outcomes
- Deep technical fluency
- ability to hold a credible design conversation about LLM orchestration
- tool and function calling
- MCP
- RAG and context strategy
- evals
- latency and cost trade-offs
- knowledge of where the failure modes live
- API and platform product judgment
- understanding of what makes an interface a good contract
- opinions about versioning
- permissions
- developer experience
- Systems thinker
- experience-obsessed
- naturally see the seams between products
- Exceptional influence without authority
- ability to align senior stakeholders across a matrixed, product-led organization
- drive convergence on standards teams actually adopt
- Strong written communication
- Bias to ship
- preference to land a real, narrow agentic journey end-to-end this quarter over a perfect framework next year
- #LI-Remote
Desired Qualifications
- experience in hosting
- domains
- web presence
- SMB SaaS
- e-commerce
- experience with agent evaluation and observability tooling
- experience building or publishing MCP servers
- experience building or publishing public developer platforms
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