Principal Product Manager
$194,800–$282,100 year
On-siteSan Jose, California, United States
Job Summary
Lead product vision, strategy, and execution for Brand Concierge Runtime, the AI layer enabling businesses to engage customers through personalized, brand-grounded conversations. Own the full product lifecycle from discovery through launch, balancing technical feasibility with business impact. Engage directly with customers and partners to gather feedback, while partnering cross-functionally with Engineering, Design, Sales, and Product Leadership to drive prioritization decisions. Conduct market and competitive analysis to inform product positioning and identify growth opportunities. Bring a strong point of view on industry trends to set the direction for the Brand Concierge product.
Required Qualifications
- 8+ years of product management experience building Enterprise grade products
- Exceptional cross-functional leadership and communication skills
- Proven ability to identify transformative product opportunities and own large product areas
- Deep familiarity with platform fundamentals such as MCPs, LLMs, APIs, authentication, extensibility, and enterprise requirements around reliability, scalability, and governance
- Deep analytical rigor and comfort operating in ambiguity
- Ability to use experimentation, customer insights, and product metrics to create clarity and drive momentum across the organization
Desired Qualifications
- Experience within conversational AI
- Experience within digital experience
- Experience within customer engagement domains
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.