Principal Product Designer
$90,000–$112,000 year
RemoteLondon, England, United Kingdom or United Kingdom
Job Summary
Lead the design of complex cross-platform journeys across web and mobile, helping members access the right support at the right moment. Shape product strategy and roadmap conversations through research synthesis, analytics, and concept exploration to connect design decisions to measurable outcomes. Produce high-quality design work including complex workflows, edge cases, and error states while exploring AI-enabled, personalized experiences that feel useful and human. Build lightweight research practices to test assumptions and support the evolution of the design system at scale. Mentor other designers and communicate design decisions clearly to engineers, product managers, and executives. This role requires significant experience in complex B2B2C enterprise SaaS environments, end-to-end ownership, and scaling design systems.
Required Qualifications
- significant product design experience
- experience in complex B2B2C enterprise SaaS environments
- ability to shape coherent product experiences across web and mobile
- ability to balance system-wide consistency with platform-specific interaction patterns
- portfolio showing end-to-end ownership: framing ambiguous problems, shaping strategy, and shipping detailed, high-quality product design
- experience owning or significantly shaping a design system at scale, including governance and adoption
- comfort holding a high bar with autonomy, setting direction as well as following it
- strong written and verbal communication, with the ability to tell the story of a design decision clearly to engineers, product managers, and executives
- ability to mentor or elevate other designers, even without formal management responsibility
- ability to use AI thoughtfully as part of the design process, from discovery and synthesis through to prototyping and product delivery
- comfortable with monthly travel to London
Desired Qualifications
- ideally in complex B2B2C enterprise SaaS environments
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