Principal Presales Enterprise Architect
On-siteStaines, England, United Kingdom
Job Summary
Engage with customer executives in manufacturing, retail, travel, and service industries to identify pain points and translate them into ServiceNow solutions. Lead architecture and design engagements to demonstrate how the platform meets strategic needs across Customer Experience, AI Governance, and IT Transformation. Articulate the advantage of a single cloud platform to CIOs and CTOs while delivering workshops, best practice overviews, and educational sessions to partners. Collaborate with internal business units to provide thought leadership, co-create industry-specific solutions, and influence relationships with Directors, VPs, and CXOs throughout the customer journey. This role requires 10+ years of presales experience in strategic architecture within manufacturing or retail, deep familiarity with ERP systems and frameworks like TOGAF and BIAN, and proven success influencing senior technology leaders.
Required Qualifications
- Deep experience (8+ years) of working in Manufacturing, Consumer Goods, Retail or Service Industries in a strategic and consultative architecture presales role
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Familiarity of the ServiceNow platform and associated software products and their capability to meet functional requirements
- Familiarity with enterprise systems architecture (ERP, MES, WMS, POS, digital commerce platforms)
- Knowledge of major ERP and enterprise software vendors in manufacturing and retail (SAP, Oracle, NetSuite, Shopify, etc.)
- Knowledge and experience of manufacturing and retail frameworks such as APICS, SCOR, BIAN, and industry-specific standards
- Deep understanding of trends like: Supply chain digitalization, inventory optimization, omnichannel retail, lean manufacturing, Industry 4.0, predictive analytics, and demand-driven planning
- Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
- Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
- An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas
- Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better
- 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role
- A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future
- Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms
- Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment
- Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
- Understanding of the business/financial model of manufacturing and retail organizations
- Understanding of supply chain economics and retail business models
- Understanding of regulations in manufacturing and retail (data privacy, environmental compliance, import/export)
- Practical experience with vendors in the Manufacturing and Retail software space
- Practical experience with ISV and software vendors relevant to the industry and customer
- Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
- Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
Desired Qualifications
- Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
- Experience presenting architecture concepts, designs, and goals to technology leaders and partners
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