Principal Platform Architect
On-siteBengaluru, Karnataka, India
Job Summary
Define and maintain platform vision and strategy aligned to enterprise IT and business objectives. Provide architectural guidance to ensure designs align with platform standards and leading practices. Shape governance frameworks covering instance strategy, integrations, and data models. Facilitate platform governance forums to drive consistent decisions across partners and teams. Anticipate and mitigate platform risks including scalability, performance, and technical debt. Influence adoption of leading practices across customer, partner, and ServiceNow teams while providing structured feedback to product and engineering groups. Travel up to 50% annually may be expected.
Required Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 12+ years of experience in enterprise architecture, solution strategy, and program leadership
- Proven experience engaging at Executive level to influence platform direction and business outcomes
- Track record of defining multi-workflow, enterprise-scale architectures and governance models
- Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision
- Expertise in platform strategy, integration patterns, and complex delivery governance
- Travel of up to 50% annually
Desired Qualifications
- ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications
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