Principal - Ostro Client Success
$115,000–$175,000 year
RemoteUnited States
Job Summary
Drive continuous value, account retention, and contract renewals by deeply understanding clients' market landscapes and championing their commercial goals internally. Oversee large-scope execution, enterprise budgets, and tight deadlines with flawless precision to maximize client ROI while directly influencing the Veeva Ostro product roadmap. Translate digital analytics and campaign performance data into actionable business insights for clients, acting as a trusted advisor to secure business expansion opportunities. Manage multiple accounts and cultivate high-trust partnerships within the healthcare/pharma sector, with travel required minimum once a quarter.
Required Qualifications
- 7+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting
- proven ability to manage multiple accounts and cultivate high-trust client partnerships
- Deep understanding of the digital ecosystem (websites, banners, social)
- track record of driving strategy for major pharma product launches
- hands-on experience with pharmaceutical product communications and Veeva Vault PromoMats submissions
- Track record of managing complex enterprise books of business
- acting as a trusted consultant to proactively uncover, pitch, and secure business expansion opportunities
- Strong ability to translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights for clients
- Ability to travel, minimum once a quarter per client or as needed
Desired Qualifications
- Experience with Veeva Vault PromoMats, Veeva Vault CRM, or other Veeva Commercial Cloud applications
- Experience working across multiple complex therapeutic areas (e.g., oncology, rare disease, immunology)
- Experience collaborating closely with internal creative, technical, and medical writing teams in an agency or consulting environment
- Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines
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