Principal - Ostro Client Success
$115,000–$175,000 year
RemotePleasanton, California, United States
EXPIREDPleasanton, California, United StatesRemoteFull Time$115,000–$175,000 yearSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Drive continuous value, account retention, and contract renewals by deeply understanding clients' market landscapes. Champion client needs internally to directly influence the Veeva Ostro product roadmap while overseeing large-scope execution, enterprise budgets, and tight deadlines. Translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights to maximize client ROI. Act as a trusted advisor to uncover and secure business expansion opportunities across complex therapeutic areas. Travel minimum once a quarter per client as needed.
Required Qualifications
- 7+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting
- proven ability to manage multiple accounts and cultivate high-trust client partnerships
- Deep understanding of the digital ecosystem (websites, banners, social)
- track record of driving strategy for major pharma product launches
- hands-on experience with pharmaceutical product communications and Veeva Vault PromoMats submissions
- Track record of managing complex enterprise books of business
- acting as a trusted consultant to proactively uncover, pitch, and secure business expansion opportunities
- Strong ability to translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights for clients
- Ability to travel, minimum once a quarter per client or as needed
Desired Qualifications
- Experience with Veeva Vault PromoMats, Veeva Vault CRM, or other Veeva Commercial Cloud applications
- Experience working across multiple complex therapeutic areas (e.g., oncology, rare disease, immunology)
- Experience collaborating closely with internal creative, technical, and medical writing teams in an agency or consulting environment
- Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines
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