Principal NPI Program Manager
$201,600–$322,560 year
Hybrid · Boston, Massachusetts, United States
Job Summary
Lead end-to-end NPI workflow for all SKU types (hardware, software, services) from initial SKU submission to Ready-to-Quote/Ready-to-Ship, owning the cross-functional orchestration with Product, Finance/FP&A, Commercial Operations (Quoting), Supply Chain, Operations, Legal, and IT. Design, operate, and improve the NPI process, set governance for SKU and bundle changes, and drive velocity during pricing weeks and product launches. Serve as primary cross-functional lead for NPI, influence VP- and C-level stakeholders, and deliver automation and KPI dashboards to accelerate cycle times. Work location is Boston, MA with a hybrid schedule (onsite Tue–Fri, remote Mon). Ensure successful integration of acquired SKU portfolios, and partner with IT to evolve ServiceNow workflows, ERP (D365), and CRM (Salesforce) to support commercial readiness. Maintain documentation, dashboards, and governance to ensure alignment across product, pricing, and operations, with a focus on high-velocity execution and executive visibility.
Required Qualifications
- 8+ years experience in Product Operations, NPI, Commercial Operations, or closely adjacent function at a technology, hardware+software, or multi-product company
- Demonstrated end-to-end ownership of a product introduction or SKU lifecycle process — spanning intake, cross-functional coordination, system configuration, and commercial readiness
- Proven cross-functional leadership: track record of aligning and influencing Product, Finance, and Commercial Operations (Quoting/Sales) at the VP level and above, without direct authority
- Enterprise systems fluency: hands-on experience with workflow/NPI tools (ServiceNow strongly preferred), ERP (D365 or equivalent), CRM (Salesforce), and PLM/configuration management platforms
- Experience at a smaller or high-growth company (< 5,000 employees) where you built process and team capability in a resource-constrained, fast-moving environment
- Strong understanding of bundle and pricing constructs - how products are packaged, priced, and made available to market
- Data-driven operator: comfortable defining KPIs, building dashboards, and using data to influence decisions and communicate to executive audiences
- Practical experience with AI/automation tooling (e.g., Cursor, Python, Power Platform, ChatGPT/Claude) applied to operational or commercial processes
- Excellent executive communication: regularly presents to and influences senior and C-suite leadership; able to change the thinking of contrary perspectives while maintaining strong relationships
Additional Requirements
- Legal eligibility to work in firearms environment
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