Principal Interface Engineer
RemoteUnited States
Job Summary
Build and maintain interfaces for all Deliver Health customers, including custom interfaces and filters. Monitor, manage, and document actions in the Deliver Health ticketing system while resolving complex errors and directing escalations to appropriate staff. Provide ad hoc training to internal and external partners, end-customers, and support teams as needed. Develop technical documents and ensure knowledge transfer across the team. Work with Development, QA, and Support to implement and support software customer workflow components. Requires 5+ years of healthcare industry experience, proficiency in HL7, SQL, and XML, and ability to work under pressure.
Required Qualifications
- Minimum 5+ years' experience in a technical environment, working in the healthcare industry, customer support role
- Must be proficient in back-end process and workflow for specific platform
- Effective and professional communications skills
- Strong critical thinking and problem-solving skills
- Dependable and punctual
- Positive attitude
- Work well under pressure
- Good interpersonal skills and exceptional customer service skills
- Detail oriented, understands and works well with varying standards and processes
- Must be an expert with and have strong problems solving skills with the following: Windows 11 or higher
- Must be an expert with and have strong problems solving skills with the following: Platform-specific knowledge
- Must be an expert with and have strong problems solving skills with the following: Workflow
- Must be an expert with and have strong problems solving skills with the following: Configuration
- Must be an expert with and have strong problems solving skills with the following: Templates
- Must be an expert with and have strong problems solving skills with the following: Reports
- Must be an expert with and have strong problems solving skills with the following: MS Office
- Must be an expert with and have strong problems solving skills with the following: Online Collaboration tools
- Must be an expert with and have strong problems solving skills with the following: Deliver Health ticketing system
- Must be an expert with and have strong problems solving skills with the following: Networking and network topology as implemented within a business or medical environment
- Must be an expert with and have strong problems solving skills with the following: Database Knowledge (SQL/Oracle/Access)
- Must be an expert with and have strong problems solving skills with the following: Middleware/Interfacing systems (EMR Interfaces)
- Must be proficient in one or more programming languages as required by platform: XML
- Must be proficient in one or more programming languages as required by platform: SQL Scripting
- Must be proficient in one or more programming languages as required by platform: RTF
- Must be proficient in one or more programming languages as required by platform: HTML
- Must be proficient in one or more programming languages as required by platform: HL7
- Associates College/University degree in Computer Science or a minimum of 5 years' relevant work experience
Desired Qualifications
- Relevant Certifications considered an asset
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