Principal Field Quality Engineer
On-siteDecatur, Alabama, United States
Job Summary
Investigate customer complaints, warranty claims, and field failures using root cause analysis methodologies like 8D, A3, and DMAIC. Lead containment activities and coordinate corrective and preventive actions across manufacturing, engineering, suppliers, and customer service. Analyze field performance and warranty trends to identify systemic issues, verify effectiveness of implemented actions, and prepare technical reports. Support product launches by incorporating field quality considerations and review manufacturing processes to reduce defects. Provide technical guidance to manufacturing teams, respond to quality-related inquiries, and participate in internal and external quality audits. Travel to customer locations, suppliers, or manufacturing facilities as required.
Required Qualifications
- Bachelor's degree in Engineering, Manufacturing Engineering, Mechanical Engineering, Industrial Engineering, Electrical Engineering, Quality Engineering, or related technical field
- 3–5 years of quality engineering experience in a manufacturing environment
- Experience with customer complaint resolution
- Knowledge of quality management systems
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple projects simultaneously
- Proficiency with Microsoft Office
Desired Qualifications
- ASQ Certified Quality Engineer (CQE)
- Lean Six Sigma Green Belt or Black Belt
- Experience with ERP systems (SAP, Oracle, Workday, etc.)
- Experience with warranty systems
- Automotive or appliance manufacturing experience
- Knowledge of GD&T
- Experience interpreting engineering drawings
- Statistical analysis experience (Minitab preferred)
- Root cause analysis
- Statistical process control (SPC)
- Failure analysis
- Risk assessment
- Data analysis
- Customer relationship management
- Continuous improvement methodologies
- APQP PPAP PFMEA Control Plans CAPA processes
- ISO 9001 and/or IATF 16949 quality systems
- Strong presentation and facilitation skills
- Excellent organizational and project management abilities
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