Principal Engineer - Senior Project Manager (ITIL)
$170,000–$230,000 year
HybridNew York City, New York, United States
Job Summary
Oversee end-to-end ServiceNow implementation for client, managing Incident, Change, Asset, CMDB, and ITOM modules under a fixed-price contract structure. Develop detailed project plans with milestones, RACI, and communication cadences while monitoring scope, timeline, and budget to prevent cost overruns. Act as primary point of contact between development teams and client, facilitating requirement sessions, leading weekly briefings, and driving collaboration with Nagarro teams. Manage change requests, triage stakeholder issues, and oversee UAT, training, and go-live transitions. Ensure compliance with security standards and regulatory requirements. Hybrid schedule in NYC (2 days/week in office) with relocation assistance available.
Required Qualifications
- ServiceNow project management experience
- expertise in ITAM, CMDB, ITSM, ITOM, and custom workflows
- Proven ability to deliver projects under fixed-price contracts
- Experience in managing security compliance within IT projects
- Knowledge of waterfall and hybrid project management methodologies
- Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or related field
- 14+ years of IT project management experience
- experience delivering 2–3 end-to-end ITSM implementations in ServiceNow
- PMP, ITIL, or ServiceNow certifications
- Experience in US public sector or government projects
- hybrid in NYC (2 days/week in office)
- Office Location: New York, NY 10007
- Must be able to lift 50 lbs
Desired Qualifications
- PMP, ITIL, or ServiceNow certifications preferred
- Experience in US public sector or government projects is a plus
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