Principal Engineer (Salesforce)
$90,000–$100,000 year
On-siteWolverhampton, England, United Kingdom
Job Summary
Define and execute the Salesforce/CRM engineering strategy aligned to business and technology goals, designing scalable solutions for Sales, Service, and Experience Cloud. Own end-to-end delivery of core CRM capabilities including customer management, lending workflows, broker journeys, and servicing. Establish architecture covering data models, security, and integration patterns while driving integration with core banking and payments systems using API-led and event-driven approaches. Implement DevOps, CI/CD, and testing practices to ensure quality, resilience, and compliance. Shape the engineering strategy to support end-to-end customer journeys across acquisition, onboarding, and servicing within our evolving CRM platform.
Required Qualifications
- Significant experience in a senior technical role within banking or financial services
- Extensive experience designing and delivering Salesforce solutions within complex, regulated environments
- Proven track record of building CRM platforms supporting financial products (e.g. lending, savings), ideally including nCino or similar ecosystems
- Deep understanding of Salesforce architecture, data models, security, and integration patterns (APIs, event-driven)
- Strong experience working in Agile and DevOps environments, with CI/CD and quality engineering practices
- Ability to translate complex business requirements into scalable CRM solutions and engage effectively with stakeholders
- These roles can be based from our Wolverhampton, Chatham, or London office
- occasional travel between OSB Group locations
Desired Qualifications
- ideally including nCino or similar ecosystems
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