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FreshworksPosted 1 month ago

Principal Engineer

$216,000–$298,000 year

HybridSan Mateo, California, United States

Full TimeSenior LevelLarge

Job Summary

Architect and build the core AI Agent Platform, including agent runtime, orchestration, tool invocation, and state management for high-throughput, multi-tenant workloads. Design agentic operations workflows where autonomous agents monitor telemetry, perform root-cause analysis, and execute remediation to shift operations from human-driven to agent-driven. Instrument the platform end-to-end with distributed tracing, metrics, and structured logging to define golden signals for system health and agent quality. Engineer resilient, cloud-native distributed systems using Kubernetes and event-driven microservices, while applying LLMs to operations for incident summarization and natural-language telemetry querying. Set technical direction for the self-operating platform and mentor engineers across the organization.

Required Qualifications

  • 10+ years building production software
  • deep experience designing and operating large-scale distributed systems and platforms
  • Proven experience building scalable AI/agent platforms or high-throughput ML serving systems in production
  • Hands-on experience designing agentic or autonomous workflows
  • Strong AIOps and SRE background
  • Hands-on experience applying LLMs to production workflows
  • Strong proficiency in Python and a systems language (Go/Java)
  • cloud-native architecture (Kubernetes, event-driven microservices, streaming pipelines)
  • Working familiarity with RAG and knowledge systems
  • For Principal level: demonstrated org-wide technical influence

Desired Qualifications

  • ML-driven anomaly detection, alert correlation, and predictive operations at scale
  • SRE leadership operating AI/ML or data-intensive platforms
  • Familiarity with agentic frameworks (LangChain, LangGraph) and vector/graph stores
  • AI safety and governance grounding for autonomous enterprise systems
  • Contributions to open-source agentic, observability, or AIOps frameworks
  • depth here is a plus, not the primary bar

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