Principal Developer Support Engineer - Builder Experience (BX)
$140,000–$192,500 year
HybridToronto, Ontario, Canada
Job Summary
Resolve our most complex developer cases, including multi-product architectures, ISV integration designs, and strategic account escalations. Serve as the top technical escalation point for support, joining customer and partner calls to advise on architecture and resolve issues beyond standard scope. Partner with Product Management and Engineering to advocate for customer needs, surface systemic integration issues, and shape the Okta WIC product roadmap. Coach Senior DSEs on complex technical cases and build core resources like runbooks and training materials to elevate the global team. Operate with full autonomy as a trusted technical advisor for key accounts, managing risk and delivering resolutions for Fortune 500 CTOs and startup founders.
Required Qualifications
- 8+ years in technical support, developer relations, solutions engineering, or software development with significant customer- or partner-facing experience
- BA/BS/MS in Computer Science, Software Engineering, or equivalent hands-on experience
- Broad experience across multiple cloud platforms (Azure, AWS, GCP) and containerization (Docker, Kubernettes)
- knowledge of MCP servers and have worked with Claude, CodeEx, etc.
- Expert-level understanding of OAuth 2.0, OpenID Connect, and SAML (protocol debugging level, not just basic setup)
- Hands-on experience with enterprise-scale SCIM, including schema design, provisioning flows, attribute mapping, and common failure patterns
- Fluent in at least one statically typed language (Java, .NET, Go) and one dynamically typed language (Python, JavaScript/Node.js)
- Deep understanding of the software development lifecycle
- Clear, adaptable communication style capable of shifting from troubleshooting with an engineer to advising a VP on the same day
- Based in Canada (Toronto, Ottawa, or Montreal preferred)
- Working schedule from 9AM - 6PM EST
Desired Qualifications
- Experience building or supporting integrations with ISVs or technology partners at scale
- Familiarity with the Okta ecosystem (Workforce Identity Cloud, OIN, or IPSIE/NHI)
- Background with enterprise SaaS tools (Workday, ServiceNow, Salesforce) or API gateways (Kong, MuleSoft)
- Prior experience in Forward Deployed Engineering, Solutions Engineering, or DevRel
- Experience in regulated industries (financial services, healthcare) where integration requirements carry compliance constraints
- Familiarity with modern auth standards beyond core OIDC (FIDO2, passkeys, device trust flows)
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