Principal, Data Analytics (CJA Analyst)
Remote
Job Summary
Configure connections and bring datasets from Adobe Experience Platform and other sources into CJA. Design and maintain data views, including time zones, attribution settings, and component setups. Build calculated metrics, segments, filters, and dashboards that translate raw events into actionable KPIs for technical and non-technical audiences. Validate accuracy across connections and reports, perform QA and reconciliation, and resolve discrepancies to ensure dependable reporting. Apply a strong analytics thought process to structure workspaces for clarity and impact, translating findings into clear recommendations. Fluency in English is required for cross-team communication.
Required Qualifications
- 6+ years of hands-on experience with Adobe Customer Journey Analytics (CJA)
- demonstrable depth across Connections and data views
- demonstrable depth across Calculated metrics and derived fields
- demonstrable depth across Segments/filters and other components
- demonstrable depth across Analysis Workspace project and dashboard building
- Strong judgment about which KPIs to surface
- Strong judgment about which visualization communicates a given trend or comparison best
- Strong judgment about how to structure a workspace for clarity and impact
- Proven ability to connect varied data sources into CJA
- Proven ability to build the visualizations and reporting on top of them
- Excellent communication skills
- ability to defend a metric or visualization choice
- ability to explain findings to non-technical audiences
- fluency in English
- excellent communication skills (both written and verbal)
- authorized to work in the U.S.
Desired Qualifications
- Experience with Real-Time Customer Data Platform (RT-CDP) and Adobe Journey Optimizer (AJO)
- Google Analytics (GA4) experience
- Familiarity with tag management (Adobe Launch / Google Tag Manager) and data layers
- Adobe certification (Adobe Certified Expert in Customer Journey Analytics or Adobe Analytics)
- SQL or comparable data-query fluency
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