Principal Customer Success Manager - Strategic
$143,481–$170,000 year
Remote · United States or US
Job Summary
Principal Customer Success Manager will own advisory relationships with the largest global customers, drive adoption of 6sense to deliver measurable ROI, and maintain renewal and growth. You will develop and execute strategic account plans and QBRs, forecast risk, and partner with Account Executives to manage onboarding, product rollout, and training. You’ll become an expert on the 6sense predictive engine, advocate for customers internally, build customer advocates, and juggle multiple projects at scale while traveling to customer sites (~30%).
Required Qualifications
- BA/BS degree is required
- 10+ years of Customer Success, Account Management, or Consulting experience
- 3+ years experience in high-touch Strategic or Enterprise Customer Success
- Experience with global 1000 Enterprise customers
- Experience advising customers including CxOs on how to best use and adopt SaaS platform for faster ROI
- Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams
- Experience negotiating renewals and identifying and driving upsell opportunities
- Strong analytical and communications skills
- Ability to travel to customer site (~30%)
- Master’s degree preferred
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.