Principal, Customer Success
$125,000–$150,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Own client relationships across multiple sponsors as the primary point of contact throughout the end-to-end research lifecycle. Partner closely with research scientists and data scientists to ensure sponsors experience Folia's science with full scientific credibility and clear commercial relevance. Translate research findings into commercially-usable outputs and lead client-facing deliverable presentations. Support the Commercial team with renewals and account expansion by mapping accounts and surfacing the strongest insights. This senior externally-facing role sits at the center of how Folia delivers value to pharmaceutical and biotech partners. You will work with a female-founded, fast-growing user community in Boston, MA, utilizing home-reported outcomes to help leading life sciences companies understand therapy impacts in the real world.
Required Qualifications
- Bachelor's degree
- 6+ years of experience in customer success, account management, or client-facing commercial/scientific roles
- Ideally within life sciences, pharma, healthcare, or research services
- Demonstrated ability to own sponsor or client relationships and manage the success of multiple projects over time
- Ability to engage credibly with both scientific and commercial stakeholders, and to translate research insights into commercial value
- First principles thinking and a knack for turning insight into action
- Strong communication, relationship-building, and account strategy skills
- Local to Boston, MA
- Able to commute into the office located in downtown Boston weekly
Desired Qualifications
- Advanced degree in a relevant field
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