Principal Customer Success Executive - Enterprise

Lead Enterprise Digital Transformation: own and drive end-to-end transformation strategy for customers, aligning ServiceNow’s platform to enterprise-wide objectives and shaping multi-year roadmaps from strategy through adoption and value realization. Engage and influence at the C-Level, building trusted relationships with executives to shape priorities, unlock investments, and drive alignment across business and technology stakeholders. Orchestrate value across the customer lifecycle by partnering with Sales, Customer Success, and Product to ensure continuity from deal strategy through long-term success, including adoption, consumption, ROI, retention, and expansion. Lead multi-stream transformation programmes with governance and scalable delivery, shaping strategic direction and innovation with industry insight and thought leadership, ultimately elevating the Customer Success function within a global, enterprise context.