Principal Associate, Process Manager - Hybrid
$108,900–$124,300 year
HybridRichmond, Virginia, United States or McLean, Virginia, United States
Job Summary
Map and document current business workflows to identify bottlenecks, inefficiencies, and areas for automation. Design and implement modified procedures or technological solutions to streamline operations and reduce risk. Gather and analyze data from various sources to highlight trends, evaluate performance metrics, and pinpoint operational gaps. Develop and track Key Performance Indicators (KPIs) to measure the effectiveness of process changes. Act as a central collaborator alongside Business Analysts, Data Analysts, Operations SMEs, and Product Partners to gather requirements and manage stakeholder expectations. Facilitate the rollout of new processes and effectively communicate improvement plans across all levels of the organization. Proactively take the lead on creating solutions for self-discovered systematic gaps and move initiatives to high-bar outcomes. This role supports the Enterprise Payments Strategy & Analytics team within Retail Bank, requiring hybrid work three days per week in West Creek 5 (Richmond, VA) or Center 2 (McLean, VA).
Required Qualifications
- High School Diploma, GED, or equivalent certification
- At least 4 years of experience in process management, process analysis, project management, or risk management
- At least 1 year working with cross functional teams
- At least 2 years of experience using Google Suite or Microsoft Office
- Excellent communication skills
- Strict attention to detail
- The ability to adapt to change quickly
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- Valid driver's license
Desired Qualifications
- Bachelor's Degree or military experience
- At least 3 years of storytelling and presenting technical ideations to diverse audiences
- At least 3 years working with cross functional teams
- At least 3 years of experience using Google Slides
- At least 5 years of experience in process management, process analysis, project management, or risk management
- BPM, PMP, Lean, Agile or Six Sigma certification
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