Principal Account Manager
$90,000–$100,000 year
HybridOmaha, Nebraska, United States
Job Summary
Serve as the primary point of contact for a portfolio of 150–250 key accounts, supporting satisfaction, retention, and long-term success. Conduct 30, 60, and 90-day checkpoints during onboarding, lead 1:1 training sessions, and perform Quarterly Business Reviews to drive product adoption. Develop strategic account plans using Salesforce and Gainsight insights to identify risks, uncover upsell opportunities, and ensure renewal close percentages. Partner with Onboarding, Sales, Product, Legal, and Enablement to create seamless, value-driven customer experiences while traveling domestically at least once per month.
Required Qualifications
- 5+ years of account management experience with a proven track record managing, retaining and growing a high-value client base
- Exceptional interpersonal and communication skills, with the ability to build strong relationships and influence at all organizational levels
- Strong strategic thinking, problem-solving and negotiation skills, paired with a proactive approach to delivering creative solutions
- Proficiency in Salesforce, Gainsight, Microsoft Suite and other Customer Success tools, with a track record of accurately managing customer interactions and engagement plans
- Strong organization and adaptability, with the ability to manage a large book of accounts and multiple priorities
- work in-office 4 days per week if located in the Omaha area
- travel domestically at least once per month
Desired Qualifications
- Deep understanding of the construction industry and its unique challenges
- Experience using AI tools in day-to-day account management and the ability to explain how you've used AI to strengthen and grow your book of business
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