Prevention and Assessment Support Officer
On-siteLondon, England, United Kingdom
London, England, United KingdomOn-siteContractSmall
ContractSmall
Job Summary
Triage residents approaching the council for housing help face-to-face or by telephone to determine homelessness status. Book appointments for the Prevention & Assessment Officer and gather initial information while providing advice on homelessness prevention and suitable housing options. Conduct operational and administrative support within the team, including making third-party enquiries, writing letters, taking notes, responding to emails, and updating resident records on case management systems.
Required Qualifications
- Experience in providing face to face and telephone triage for housing difficulties
- Ability to determine whether a resident is homeless or at risk of homelessness
- Capability to provide initial housing advice and details of homelessness prevention
- Knowledge of suitable housing options in the private and public sectors
- Ability to make third party enquiries
- Proficiency in writing letters and responding to emails
- Experience with case management systems for updating resident records
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