Presales Customer Success Consultant
$72,200–$120,200 year
RemoteUnited States or Dayton, Ohio, United States
Job Summary
Assess technical feasibility for strategic sales opportunities and design enterprise data and API solutions supporting analytics, AI, and risk management objectives. Guide customers through API use case development, navigate internal approval processes, and provide technical guidance on data ingestion, enrichment, and generative AI workflows. Troubleshoot product behavior and API issues while collaborating with Product and Engineering teams to resolve challenges. Serve as a subject matter expert on LexisNexis data products, APIs, licensing, and content availability to assist with customer onboarding, credentialing, and implementation planning.
Required Qualifications
- Experience in Solution Consulting, Sales Engineering, Technical Consulting, or a similar customer-facing role supporting enterprise technology solutions
- Experience working with APIs, REST services, JSON, XML, and enterprise data integration technologies
- Familiarity with data pipelines, analytics, AI/GenAI, or machine learning workflows
- Ability to translate customer business challenges into practical, scalable technical solutions
- Experience supporting enterprise customers through implementation, troubleshooting, and ongoing solution optimization
- Strong communication and presentation skills with both technical and business audiences
- Excellent analytical, organizational, and problem-solving skills with the ability to manage multiple priorities
- Experience collaborating across Sales, Product, Engineering, Legal, and other cross-functional teams
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